Support & Success Associate (K-12)

Be the friendly, fast answer when a school secretary can't update the lunch menu. Our users are district communications staff, principals' assistants, and web editors — busy people who need clear answers. You'll handle support requests, write help articles as you go, run refresher trainings, and flag product friction to engineering with enough detail to get it fixed. What you'll do: • Answer district support requests with patience and actual solutions • Build the help center article by article from real questions • Run small-group trainings for district web editors • Track recurring friction and advocate for fixes What we're looking for: crisp writing, genuine patience, and comfort learning software deeply. School front-office or help-desk experience is a great signal. Grows into a full-time success role as we add districts.